Shipping & Returns
Local orders received daily before 15:00 will be packed and sent on the same day. It will take 2 to 3 working days to deliver to you, with a reference number to track your package.
Local same-day express delivery is available at a flat rate of S$15, orders received after 15:00 will be sent out the following day.
International delivery times vary due to customs, and separate charges apply depending on your location and weight of package. International customers are also responsible for any additional taxes once shipped, please chat with us for more details for delivery outside Singapore.
Customers may request to arrange for a delivery at a later date if they are going to be away and will not be home to receive the parcel.
For more information regarding international shipping and postponed deliveries, please contact us at +65 92310658 or email@example.com.
Return & Exchange Policy
We only accept refunds for regular priced items.
Write in to us at firstname.lastname@example.org before proceeding with sending the package to us. State your order ID and item/s to be delivered. Failure to do so may result in rejection of returns.
In order to be eligible for a refund, you have to initiate a return to our store within 7 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
Returns have to mailed via traceable couriers such as SingPost SmartPac or Singapore Registered Mail, and have to reach us within 14 working days (for local orders) and 18 working days (for international orders) upon date of dispatch. Postage cost for all returns will be borne by the customers. Watch Club Online will not be liable for any loss mails in transit due to normal postage.
If the product is damaged in any way, or you have initiated the refund after 7 calendar days have passed, you will not be eligible for a refund.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com or send us mail to: 10 Eunos Road 8, #B1-111, Singapore Post Centre, Singapore 408600.